At Disam Cleaning and Pest Control Services ("Disam," "we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through any means.

We operate within the Republic of Kenya and comply with the Kenya Data Protection Act, 2019, as well as international standards including the General Data Protection Regulation (GDPR) for our European clients.

If you have any questions or concerns about this policy or your data, you can contact us at disamcleanings@gmail.com or call +254 110 095004.

We collect various types of information to provide and improve our services to you. The categories of information we may collect include:

2.1 Personal Information You Provide

When you interact with our services, you may provide us with:

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

2.3 Information from Third Parties

We may receive information about you from:

• Social Media Platforms: If you interact with our social media pages or log in via social media
• Business Partners: Referral partners, payment processors
• Public Sources: Public databases, reviews platforms

We use the information we collect for various purposes, including:

We will not use your information for purposes incompatible with those listed above without your consent.

If you are located in the European Economic Area (EEA), our processing of your personal data is based on the following legal grounds:

For Kenyan residents, we process your data in accordance with the Kenya Data Protection Act, 2019, which provides similar protections.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Safaricom (M-Pesa), banks (for payment processing)
• Cloud Services: Cloudinary (image storage), AWS (hosting)
• Analytics: Google Analytics (website usage)
• Communication: WhatsApp, email service providers

5.2 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities:

• To comply with a legal obligation
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing
• To protect the personal safety of users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breach in accordance with applicable laws.

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at disamcleanings@gmail.com or call +254 110 095004. We will respond within 30 days as required by law.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and site permissions

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

When data is no longer required, we securely delete or anonymize it.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Your information may be transferred to and processed in countries other than Kenya where our service providers operate. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses: Approved EU data protection clauses
• Adequacy Decisions: Countries deemed adequate by relevant authorities
• Binding Corporate Rules: For intra-group transfers

Our primary service providers are located in:

• United States: Cloudinary, Google Analytics, AWS
• Kenya: Local hosting and payment processors
• European Union: Some email and analytics services

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email notification (if we have your email address)
• Displaying a notice on our website

We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: